e-learning
Website Specialist 1 Training
Teaching Call Flow to Improve NPS Based on 2021 NPS scores, it’s evident that there are some issues that are affecting scores. To tackle this issue, I created a presentation specifically to teach an easy-to-remember call flow. This call flow not only is geared to improving NPS, but it is also created to align with…
Read MoreNotating Clear Builder Instructions
Send-Up Best Practices One thing that I’m able to see clearly from the QA position that others cannot is issues with send-ups. While our builders are great at their job and are constantly creating amazing websites. Our Agents struggle to present clear and concise notes for builders to relay customer’s preferences. To combat this issue,…
Read MoreSEO Title Tags Training
Website Specialist 2/3 Copywriting Training
8 Simplified Steps of the Dick and Carey Model Present Instructional Goals The goal of this specific training was to teach Website Specialists all about copywriting, the benefits, the types of copywriting, and how to utilize it. Analysis of Current Skills & Skills Needed The first few slides outline the assessment of why this training…
Read MoreWriting Call-To-Action Buttons
What is the ADDIE Model? The ADDIE Model is an Instructional Design Model used in Adult Learning. Like the Dick and Carey model, its goal is to structure the process of teaching adults. ADDIE stands for: Analysis, Design, Develop, Implement, and Evaluate Analysis Our copywriting team struggled with creating CTA buttons and verbiage throughout our…
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